![]() ![]() I was told I would receive a 20% discount for the smoke. I then complained of the smoke and was transferred to customer service. I called reservations and asked to switch the drop off location and was told I would have to pay a $10 fee which I agreed. As I was driving the vehicle I noticed a strong but stale odor of cigarette smoke and feared I would be charged for this. I was told I would have to call reservations. When I picked the car up, I asked to return the car at the Norfolk Airport the next day, instead of the same Chesapeake location where I picked the car up. I reserved the car online to be picked up in Chesapeake for a one day rental for approximately $134. There is anything further we can do to assist, please do not hesitate to reach You use Budget in the future and having a much improved experience. We are committed to continually improve our service and look forward to having Please be assured that we take matters of this nature seriously and Budgetīelieves this credit represents a reasonable resolution to this matter.Īppreciate you taking the time to let me know about your most recent rentalĮxperience. Will post to the Visa card ending in **** within 3-5 business days. We have processed a 35% adjustment to your rental. In an effort to demonstrate our apologies for the inconvenience you wereĬaused. Although we realize that we cannot make upįor a disappointing experience such as this, we do appreciate your making this This matter to our attention, and assure you that the responsible manager willīe made aware of this unfortunate incident, in order for corrective measures toīe taken to prevent any recurrence. Reserved available when and where you have reserved it and our teams do theirīest to match your needs and accommodate your specific request.īudget strive to give you the best service possible, it appears it was notĮvident in the handling of your car rental needs. Budget takes seriously its commitment to have the vehicle that is Please accept our sincere apologies for any inconvenience you may have beenĬaused. You can beĪssured that the experience you described is certainly not typical of Budget. Have reviewed your Complaint and the notes from your case 55998619. ![]() Thank you for allowing us to address yourĬoncerns regarding the BBB mentioned above, complaint case# ********.īudget values our relationship with travelersĪnd always strives to do the right thing.
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